![]() Closeįree or reduced lunch through the National School Lunch Program (NSLP) Service for which refund is requested must be disconnected, and request for refund must be made, within 30 days of service activation. We want you to be completely satisfied with our services so please contact our Cox Customer Care team by chat or phone if you have any questions or want to make any changes to your account.ģ0-Day Money-Back Guarantee Terms and Conditionsģ0-day money-back guarantee available on new service activations (not including service transfers) and is limited to refund of (i) Video: standard installation charge, first regular monthly programming charge, and first month's Cox video equipment rental, and excludes charges for non-standard installation, sports packages, pay-per-view and On DEMAND programming, and other video-related charges (ii) Internet: standard installation charge, first month's service fee, and equipment charge if purchased or rented from Cox, and excludes other Cox Internet-related fees and (iii) Phone: first month's recurring service fee for the subscribed Phone plan on one line, and excludes installation, out-of-plan long distance and toll, and all other phone-related charges. In the event you want to change services or equipment covered by a term agreement you can do so without incurring ETFs, but such changes will affect your rates and discounts. If you are not interested in a term agreement, we do offer month-to-month Internet plans for an additional small monthly fee. Homelife Security with Starter Equipment Kit requires a separate 2-year term agreement with ETFs. There are no ETFs for cancelling TV, Phone, or Homelife Automation. After your first 30 days have passed, you will be charged ETFs if you cancel your Internet service before the agreement is over. To do this, please call our Cox Customer Care team at the number located on your bill. This means, if you cancel within your first 30 days, there will be no early termination fee (ETF). If, for any reason, you are not satisfied with your service within the first 30 days of your agreement, we offer a hassle-free 30-day money-back guarantee. This commitment is known as a term agreement, which is an agreement between us and you that provides you certain price savings for internet by sticking with us for a certain period of time. Homelife Security with Starter Equipment Kit requires a separate 2-year term agreement with ETFs.Īs with most services you sign up for you are making a commitment. If you'd rather not to make a commitment on your Internet plan, options are available without a term agreement for an additional small monthly fee. If you choose to sign up for a term agreement to get additional savings, ETFs apply for termination of your Internet service, but not if you cancel your TV, Phone, or Homelife Automation plans. If you sign up for an Internet Bundle, removing either Panoramic Wifi or Cox Complete Care from your bundle will cause you to lose your bundle discount and promotional pricing. If you want to change the tier of any of your services, like a different Internet speed or TV package, we will work with you to find the service that meets your needs, but your rate and available discounts will be different since you are changing the level of services you are subscribed to. You can always add TV, Phone, or Homelife Automation at our everyday prices (then-current regular (non-promotional) rates) and remove them without impacting the rates on your remaining services. You can build your own package by starting with our discounted Internet offers. With our new flexible pricing options, you can buy only the services you want rather than signing up for multi-product bundles. If you do not have an existing device for providing in-home wifi, you can rent a Cox Panoramic Wifi gateway. ![]() ![]() Please note that your wifi router or gateway may need to be moved closer to the ONT device. If you have an existing, compatible router or a gateway (modem + router combined unit), the technician can connect it for you to get your wifi up and running. You will still need a router or gateway to deliver the internet signal throughout your home via wifi, or to connect multiple devices simultaneously.įor wifi connectivity, the technician will connect your router to the ONT via an ethernet cable, which they will provide. The ONT functions as your modem, which is required to bring the internet signal from our fiber network to your home. ![]() It is typically a small white plastic device that is placed in an inconspicuous spot central to your home, or in a media panel, if available. Cox provides this device free of charge and it stays with your home when/if you move. You will have a new device installed at your home called an Optical Network Terminal (ONT).
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